Privacy policy
Effective from 1 July 2026
At McDonald Hill, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, stay with us or contact us.
Who we are
McDonald Hill is a luxury farmstay located in the Chittering Valley, Western Australia. For questions about this Privacy Policy or how your personal information is handled, please contact [email protected].
What information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, phone number and residential address
- Booking details, guest names and occupancy information
- Arrival and departure dates
- Payment and transaction information
- Information used to verify the identity and age of the primary guest at check-in
- Special requests or celebration information you choose to provide
- Communications between you and McDonald Hill
- Website usage information, including IP address, browser and device information
Where photo identification is presented at check-in, McDonald Hill uses it to verify the primary guest's identity and age. We do not routinely photograph or retain a copy of the identification.
Why we collect your information
We collect personal information where reasonably necessary to operate McDonald Hill and provide our services. We may use your information to:
- Manage and confirm bookings
- Process payments and security pre-authorisations
- Communicate with you before, during and after your stay
- Respond to enquiries
- Personalise your stay where possible
- Operate and improve our accommodation and website
- Protect the safety and security of guests, animals and the property
- Meet legal, taxation and regulatory obligations
- Send news, offers and marketing communications where you have chosen to receive them
You may unsubscribe from marketing communications at any time.
McDonald Hill does not sell your personal information.
How we collect your information
We may collect information when you:
- Make or manage a booking
- Submit an enquiry or form
- Join our waitlist or subscribe for updates
- Contact us by email or other channels
- Interact with our social media pages
- Visit or use our website
- Stay at McDonald Hill
Payment security
Payments made through our website are processed by Stripe. McDonald Hill does not store your full credit or debit card details. Payment information is collected and processed by Stripe in accordance with its own privacy and security practices.
Third-party service providers
We use third-party service providers to help operate McDonald Hill, including:
- Lodgify - website, online bookings and property management
- Stripe - payment processing
- Google Workspace - email and business communications
- Mailchimp - email marketing and subscriber communications
We may also use other service providers for website analytics, marketing, communications and accommodation distribution.
These providers may collect, process or store personal information in accordance with their own privacy policies.
Cookies & website analytics
Our website uses cookies and similar technologies to operate the website, understand how visitors use our services and measure the effectiveness of our marketing. This may include Google Analytics and Meta Pixel.
For more information, please see our Cookie Policy.
CCTV
External CCTV operates in areas of McDonald Hill for the safety and security of guests, visitors, animals and the property. CCTV is not used inside guest accommodation. Recorded footage may be accessed or disclosed where reasonably necessary for safety, security, investigation or legal purposes.
Overseas processing
Some third-party service providers used by McDonald Hill may process or store personal information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and ensure personal information is handled appropriately.
Protecting and retaining your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing bookings, meeting legal and taxation obligations and resolving disputes. When personal information is no longer required, we take reasonable steps to securely delete or destroy it.
Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete. Please contact [email protected] to make a request.
Children's privacy
McDonald Hill welcomes guests and approved visitors aged 18 years and over. We do not knowingly collect personal information from children under 18.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. Updates will be published on this page with a revised effective date.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact [email protected]